About Cognizant Corporate

Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.

At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose – always guided by our core values. Join us in shaping future of business.

About The Role

As an SME Application Ticket Analysis across all domains and AI led Automation Specialist, you will drive impactful contributions and focus on outcomes. You will be a key member of the GSA CoE SS team, collaborating with Solution Architects, BD Teams, Enterprise Solution Architects, Service Line Architects, Pursuit teams, Delivery Excellence leads and other stakeholders.

You will have the autonomy to lead, innovate, and improve workflows while upholding our commitment to quality and continuous learning. The role is about being a thought leader,



problem solver and innovator in solutioning AMS deals especially on Ticket Optimization, Effort Savings and productivity improvement using various levers and tools. As a team of self-starters, you can work with impact with our vibrant people and culture all while enjoying unmatched learning opportunities.

In This Role, You Will

Perform deep dive analysis on customers large volume ticket data and derive various insights with time scale visualizations on the current state identify Elimination and Automation use cases to address the customer pain areas
Create Automation tooling architecture
Develop cost model to arrive at cost RL and create detailed implementation roadmap depicting YoY improvement in ticket optimization operational efficiency and productivity gain
Collaborate with Solution Architects and BD Teams to curve out the scope for GSA CoE SS team from the customer RFP RFI RFS
Perform deb

📌 Senior Manager (Chennai)
🏢 Cognizant
📍 Chennai