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At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru.

We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology.

Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow.

If you would like to be a part of a team of thought-leaders pioneering advancements in 5G, MEC, IoT and cloud-native architecture, we’d love to hear from you.

About The Role

As part of Bell's AIOps program, AIOps Support Engineers perform hands-on, manual triage of alarms and monitoring alerts across a large and diverse application portfolio.



The role starts with 50 applications and grows to roughly 320 over two years, spanning different technology stacks, different log aggregation tools, and different lifecycle dispositions (Invest, Tolerate, Retire, Migrate). The focus today is disciplined, high-quality manual triage with a transparent roadmap toward more automated, proactive detection as the underlying telemetry backbone (built on Open Telemetry) matures. This is not an Agentic-automation role; it is the foundational human layer that makes accurate, standardized data and eventually automation possible.

What You'll Do

Perform manual Tier 1 triage: monitor, detect, classify, and route incidents based on alarm and alert signals from a range of source applications.
Work across a diverse tool set: interpret alerts from multiple log aggregation and observability platforms Dynatrace, New Relic, ManageEngine, Glass box, and others and tr

📌 AIOps Support Engineers (Bengaluru)
🏢 BCE Global Tech - A Bell Canada
📍 Bengaluru