This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinator, Payroll Client Services based in India.
As a Coordinator, Payroll Client Services, you’ll help customers navigate payroll questions and resolve standard issues accurately and efficiently. You’ll become a trusted point of contact across email, chat, phone, and other support channels while working within defined service standards. The role offers an opportunity to build strong foundational knowledge of payroll processes, systems, and regional compliance requirements. You’ll investigate discrepancies, document resolutions, and escalate complex cases through established workflows. As your expertise grows, you’ll take ownership of a broader range of inquiries and contribute to improving processes and documentation. You’ll work in a fully remote, globally distributed workplace where clear communication, attention to detail, and proactive learning are highly valued.
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Accountabilities
Resolve customer inquiries related to payroll processing,



payroll discrepancies, and platform functionality using established workflows, tools, and documentation.
Provide timely and professional support through email, chat, phone, and other available channels while consistently meeting defined service-level agreements (SLAs).
Gather relevant customer information, investigate issues accurately, identify appropriate resolutions, and escalate complex cases to senior team members when required.
Keep customers informed about case progress, expected resolution timelines, and next steps using clear, accessible language.
Explain payroll processes, requirements, and platform functionality in a way that is easy for customers to understand.
Maintain accurate support tickets and clearly document issue details, investigations, actions taken, and resolutions.
Follow operational procedures, support documentation, internal guidelines, and established escalation pa

📌 Coordinator, Payroll Client Services (India)
🏢 Jobgether
📍 India