Product Consultant, Client Service - Mumbai
The Group: The Client Service group is the face of Morningstar post sales. The individuals in this group work towards enabling our clients to efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management, Customer Succes, Implementation and Sales teams to build an excellent client service model, ensuring clients best-in-class experience using our products to achieve their goals
The Role: Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstar’s research, data and analytical products. Being a Front office role, you will be working directly with our Enterprise clients, you will join our client service group with the aim of resolving their critical and time sensitive issues. Working in conjunction with our product management, implementation managers, solutions, and sales teams,
you will act as an expert to support the growth of Morningstar’s enterprise solutions with our clients and identify current opportunities for expanding our offerings. This will be a key role in our mission to provide exceptional client experience by helping Institutional clients use our products to meet their goals. This position is based in our Mumbai office.
Skills
- API Testing (via Postman), Using Inspect in web pages to identify data mappings/source, Reading JSON/XML, Splunk, FTP Delivery mechanisms, IP whitelisting.
- Fund Universe - Legal Structures - Open Ended, Close Ended, ETF’s, SICAV’s, Life and Pension
- Equity/Debt – Stocks, Option Chain, Duration, Risk Statistics
Responsibilities
- Provide best-in-class service to all incoming client queries related to Morningstar products and services.
- Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the cli
📌 Product Consultant (Mumbai)
🏢 Delhi
📍 Mumbai