About The Role:

This role sits within the team responsible for the day-to-day operation of Proximus' television
platform and the associated backend services that deliver TV content to customers.
Although the platform is built on the Accenture Video Solutions (AVS) technology stack, the position
goes beyond supporting a specific application. The primary focus is ensuring the end-to-end
availability, stability, and performance of the TV service experienced by customers.

Key responsibilities include:
- Monitoring and operating critical TV backend systems on a daily basis.
- Participating in an on-call (guard duty) rotation to ensure service continuity and rapid incident
response.
- Performing preventive maintenance activities, software updates, and platform health checks.
- Troubleshooting and coordinating the resolution of incidents across multiple technology
domains.
- Driving continuous improvements in operational processes, automation, monitoring, and
service reliability.
- Working closely with vendors, engineering teams, and operational stakeholders to maintain




agreed service levels and KPIs.

The ideal candidate combines robust operational and troubleshooting skills with a service-oriented
mindset. They are comfortable working in a complex technical ecosystem, taking ownership of issues,
collaborating with cross-functional teams, and continuously looking for ways to improve service quality
and operational efficiency.
The team culture is based on collaboration, accountability, agile ways of working, and continuous improvement.

In one sentence
A hands-on operational role focused on ensuring the reliability and performance of a large-scale
IPTV/streaming platform, combining service operations, incident management, maintenance, and
continuous service improvement.

Must have skills:
Grafana, Kibana, Linux/Unix, Shellscripting, Trouble shooting,L1, L2, L3 Support.

Experience: 5 to 10+ years

Your Profile:
For this type of role, we are looking less for a pure video-

📌 Tv Operations Engineer (Bengaluru)
🏢 Remotestar
📍 Bengaluru