Role Overview

At Aviso AI, we empower enterprise revenue teams to close more deals, improve forecasting accuracy, and drive predictable growth through our AI-driven RevOps platform. We are seeking a highly commercial and strategic Enterprise Customer Success Manager to manage a multi-million-dollar portfolio of our largest North American (NA) enterprise customers.

This is a commercially focused CS role. You will not just be responsible for adoption and health scores; you will act as the general manager for your book of business, taking full ownership of renewals, cross-sells, and upsells. You will partner directly with C-level executives (CROs, CFOs, and VP of RevOps) to ensure they are maximizing the value of Aviso’s AI platform, mapping out strategic white space, and driving net revenue retention (NRR) across your accounts.

Responsibilities
- Commercial Ownership (Renewals & Expansion): Own the commercial lifecycle for a portfolio of NA enterprise accounts. Lead renewal negotiations, forecast churn risk,



and consistently execute upsell and cross-sell strategies to drive Net Retention Rate (NRR) and portfolio growth.
- Account Strategy & Whitespace Mapping: Develop and execute comprehensive strategic account plans. Identify opportunities to expand Aviso’s footprint across different business units, geographies, and product modules (platform expansion).
- Executive Relationship Management: Build and maintain deep, trusted-advisor relationships with C-suite executives and RevOps leaders. Conduct high-impact Executive Business Reviews (EBRs) focused on ROI, forecasting accuracy, and revenue intelligence outcomes.
- Value Realization: Continuously tie Aviso's platform capabilities to the customer's overarching business objectives. Ensure customers transition their CRM from a /"system of record/" to an AI-guided /"system of engagement./"
- Cross-Functional Orchestration: Quarterback the customer experience by partnering seamlessly with internal teams. Collaborate with

📌 Enterprise Customer Success Manager (Kolasib)
🏢 Aviso AI
📍 Kolasib