Our organization:

Indorama Ventures is a global sustainable chemical company operating across multiple verticals such as Combined PET, Fibers, and Integrated Oxides & Derivatives. The Global Capability Centre (GCC) in Kolkata, India supports worldwide operations through centralized IT, Finance and business process services.

About the Role

We are seeking an experienced, proactive, and result-oriented System Administrator to join our enterprise IT operations team. In this role, you will be responsible for maintaining robust IT infrastructure, ensuring maximum system availability, driving incident resolution, and enforcing security and audit compliance standards across domestic and global environments.

Key Responsibilities & Operational Scope

1. Infrastructure & Platform Support
- Technical Support: Provide hands-on L2 troubleshooting and administration for Servers, Virtual Machines (VMs), Virtual Desktop Infrastructure (VDI), Cloud Infrastructure, and Networking.
- Problem & Incident Management: Take ownership of complex incidents through root-cause analysis (RCA)



& documentation to prevent repeat issues and maintain optimal system uptime.
- Shift In-Charge: Serve as Shift Owner for IT Helpdesk during peak operational hours to manage ticket distribution, monitor queue metrics, and maintain strict SLA performance.

2. Microsoft 365 & User Administration
- Oversee M365/O365 platform administrative duties, including user onboarding/offboarding, profile deactivation, and license allocation management.
- Seamlessly manage stakeholder communications, ticket updates, and service expectations across domestic and international business units.

3. Endpoint Security & Policy Compliance
- Enforce & maintain Endpoint Compliance (EPC) across corporate devices.
- Deploy and support endpoint security controls, including BitLocker encryption, Sophos MDR/XDR, Cisco Duo MFA.
- Drive compliance for mandatory corporate policies, including background and screensaver automated updates.

📌 System Administrator (India)
🏢 Indorama Ventures
📍 India