BIRLASOFT

Job Description

Pre-Sales Solution Architect – AIOps, Observability & Agentic AI

Experience

12–15 years

Location

Noida / Pune / Bengaluru / Hyderabad (Hybrid)

Practice

Service Integration Practice

Employment Type

Full-time

Role Summary

As Pre-Sales Solution Architect for AIOps, Observability, and Agentic AI, you will be the technical anchor for client pursuits across our IT Operations transformation portfolio. You will partner with sales, bid management, and delivery teams to translate client pain points into outcome-driven solutions — architecting AIOps and observability landscapes, embedding Agentic AI into IT operations, and owning the technical solution from RFP response through to delivery handover. You will work OEM-agnostically across Aisera and comparable enterprise AIOps platforms, positioning the right toolset and integration approach for each client setting.

Key Responsibilities

Pursuit & Solutioning
- Lead pre-sales pursuits (RFPs, RFIs, proactive proposals) across AIOps, Service Assurance, Infra & Application Monitoring,



Event Management, and Automation/Orchestration — including multi-tower and managed-services deals.
- Architect end-to-end AIOps and observability solutions that ingest, normalize, and correlate high-volume telemetry (metrics, logs, traces, events) across cloud, on-prem, and hybrid estates to reduce client MTTD/MTTR.
- Design and embed Agentic AI solutions — autonomous/multi-agent frameworks, LLM-powered and function-calling agents — into enterprise ITSM and IT/Cloud Operations workflows.
- Conduct technical discovery and value-discovery workshops;
convert client SLAs andreliability objectives into measurable SLIs/SLOs.
- Create solution designs, architecture blueprints, effort estimates, scope of work (SoW), and pricing inputs in partnership with sales, bid, finance, and delivery teams.
- Lead OEM/tool evaluations and POCs, balancing features, scale, cost, and integration complexity;
leverage OEM partnerships

📌 Observability and AI Automation Specialist (Bengaluru)
🏢 Birlasoft
📍 Bengaluru