Group Head – Client Servicing

Location: Gurgaon | Work Mode: Work From Office

Experience: 10+ Years

Department: Client Servicing / Account Management

About the Role

We are looking for an experienced and strategic Group Head – Client Servicing to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a strong client leader with proven experience in strategy, integrated campaigns, pitches, and new business development, along with the ability to build and manage high-performing teams.

Key Responsibilities
- Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.
- Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.
- Drive strategic planning and campaign development in collaboration with creative, social media, performance, SEO, content, and other specialist teams.
- Have prior hands-on experience in developing strategies, communication plans, campaign concepts,



and integrated marketing solutions.
- Lead and contribute to recent business pitches, RFPs, presentations, and client proposals from brief understanding to final presentation.
- Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.
- Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.
- Translate client briefs into clear internal briefs and ensure alignment across respective teams.
- Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.
- Handle senior-level client conversations, negotiations, escalations, and conflict resolution with maturity and professionalism.
- Work closely with internal department heads to ensure integrated and strategically aligned solutions.
- Review campaign performance and insights with teams and use data and market trends

📌 Client Services Director (Faridabad)
🏢 The Brand Bee
📍 Faridabad