Key Responsibilities
● Manage customer conversations across the entire journey—from design handover to project completion and handover—ensuring seamless experiences that maintain high CSAT and NPS scores.
● Act as the primary point of contact for customers, proactively addressing queries, resolving issues, and gathering feedback to uphold satisfaction metrics.
● Manage escalations and tickets from both customers (external) and internal teams, prioritizing and resolving them efficiently.
● Coordinate with internal stakeholders including Sales, Design, Project Management, and Operations teams to align on timelines, updates, and resolutions.
● Collect outstanding payments timely, based on project milestones and completion stages, while maintaining positive customer relationships.




● Monitor and manage customer sentiment throughout the experience, using proactive outreach to turn potential negatives into positives.
● Meet customers in-studio/store for consultations and occasional site visits to ensure on-ground satisfaction and issue resolution.
● Track customer health indicators, identify risks early, and contribute to CSAT/NPS reporting.

Requirements
● Bachelor's degree in any field; MBA or relevant certification in Customer Experience/Success is a plus.
● 1-3 years of experience in customer success,

📌 Customer Success Executive/Customer Support Executive-Any Industry (Andhra Pradesh)
🏢 HomeLane
📍 Andhra Pradesh