About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

We are seeking a skilled Product Support Engineer to join our support team and assist customers by resolving technical issues through ticket-based support. The ideal candidate will have solid technical skills, problem-solving abilities, excellent communication skills, and a passion for delivering exceptional customer service. You will diagnose, troubleshoot, and resolve software, hardware, and product/process-related issues while ensuring timely and accurate responses to customer inquiries.

Requirements

Qualifications & Skills:

Education & Experience





Bachelor’s degree in computer science, IT, or related field (or equivalent experience).
2+ years of experience in technical support, helpdesk, or IT support roles.
Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow, Jira Service Desk).

Preferred Skills (Bonus)

Familiarity with SaaS, cloud platforms (AWS, Azure), or relevant software products.

Soft Skills

Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Patience and empathy when dealing with frustrated customers.

Note- This requires working in rotational shifts and week-offs and coming to the office when on the day shift.

Key Responsibilities-

Technical Troubleshooting:

Diagnose and resolve software, hardware, and network-related problems.
Hands-on experience working with REST API, troubleshooting API calls, and SQL queries
Basic knowledge of Authentication/Authorization: O

📌 product Support Engineer (Bengaluru)
🏢 Power Bridge
📍 Bengaluru