The XBL Enterprise Solution Architect is responsible for co-defining and governing the technology architecture strategy for healthcare solutions that enhance patient, provider, and customer experiences. This role ensures that enterprise digital solution, customer service solution, and healthcare workflows are scalable, secure, interoperable, and aligned with business objectives from a SHS customer service function and X-ray products business. The enterprise solution architect works closely with Global CES leadership, Global XP leadership, other stakeholders, customer service teams, product management, and engineering organizations to deliver exceptional outcomes while maintaining regulatory compliance.

Key Responsibilities

Architecture Strategy & Leadership across CES and XP

Define and drive the enterprise architecture vision, roadmap, and technology standards for healthcare solutions.
Align architecture decisions with business goals, customer service objectives, and digital transformation initiatives.
Lead architecture governance, technology evaluation, and solution design reviews.




Establish architectural best practices, reference architectures, and reusable frameworks.

Customer Experience & Service Excellence

Design customer-centric healthcare platforms that improve patient experience, caregivers experience, service engineers experience, and support operations.
Architect solutions that enable omnichannel customer support including AI-assisted channels.
Improve customer service effectiveness through automation, self-service capabilities, CRM integration, and intelligent workflows.
Drive initiatives to enhance customer satisfaction, reduce resolution times, and improve service quality metrics.
Ensure seamless customer journeys across healthcare ecosystems, including providers, payers, pharmacies, and care coordinators.

Technology, Innovation, execution and delivery

Lead adoption of cloud technologies, AI/ML, analytics, and automation to improve the quality an

📌 Enterprise Solution Architect (Bengaluru)
🏢 Siemens Healthineers
📍 Bengaluru