We are hiring a Project Manager to coordinate large-scale managed services operations and keep delivery quality consistent across teams. You will manage governance, reporting, and SLA-focused execution while partnering with leaders to advance AI initiatives and automation. Apply if you want to improve program execution and stakeholder outcomes

Responsibilities

Manage operations for the "Managed Services Solution Practice"
Align cross-department teams to synchronize project goals and improve service delivery processes
Maintain transparent communication and deliver regular status reporting to internal teams and external stakeholders
Partner with senior leaders to sustain engagement and alignment on AI initiatives
Run key stakeholder calls across programs/initiatives while balancing multitasking and ambiguity
Measure progress and communicate key performance indicators for AI practice operations
Embed AI knowledge into practice workflows and deliverables with the broader team
Diagnose operational issues and resolve blockers to support smooth practice functioning
Define program scope,



objectives, and success criteria in initiation and planning stages
Ensure program performance meets service level agreements and contractual obligations through ongoing oversight
Identify, assess, and mitigate risks that could affect outcomes and stakeholder expectations
Develop and maintain dashboards and reports, and lead continuous improvement by acting on feedback and refining operational workflows

Requirements

Broad IT industry experience totaling 14-17 years within program delivery and operational management
Robust experience in managed services programs and operating large accounts/programs with a focus on consistency and risk mitigation
Proven track record collaborating with global and local leadership and cross-functional teams to achieve unified goals
Excellent communication and relationship-building skills when working with senior leadership worldwide
Demonstrated strength in

📌 Project Manager (Hyderabad)
🏢 EPAM Systems
📍 Hyderabad