The FOS Collection Executive will play a vital role in our Collections
department, focusing on First Office of the Speaker (FOS) collections. This
position requires excellent communication and negotiation skills to effectively
manage and recover debts while maintaining a positive customer experience. The
executive will work closely with customers to understand their financial
situations and develop tailored repayment plans. They will also collaborate with
internal teams to ensure smooth operations and efficient debt recovery
processes.

RESPONSIBILITIES

* Manage and recover debts from FOS customers, ensuring timely and accurate
collections.
* Establish and maintain positive relationships with customers, providing
excellent customer service.
* Negotiate and develop repayment plans tailored to each customer's financial
situation.
* Monitor and analyze customer accounts to identify potential risks and take
proactive measures.
* Collaborate with internal teams, including accounting and operations, to
ensure smooth debt recovery processes.




* Maintain accurate records and documentation for all collection activities.
* Provide regular updates and reports on collection progress to the management
team.
* Stay updated with industry trends and best practices in debt recovery and
customer service.
* Ensure compliance with legal and regulatory requirements in debt collection
practices.
* Support and contribute to the overall goals and objectives of the Collections
department.

QUALIFICATIONS

* A high school diploma or equivalent is required, with a preference for a
bachelor's degree in finance, business, or a related field.
* Minimum 2 years of experience in debt collection or a similar role,
preferably in the FOS collections sector.
* Robust communication and interpersonal skills, with the ability to build
rapport and negotiate effectively.
* Excellent organizational and time management skills, with the ability to
prioritize tasks and meet deadlines.
* Proficiency in using Mi

📌 FOS Collection Executive (Etah)
🏢 Digitide Solutions
📍 Etah