About Firstsource: Firstsource Solutions is a leading provider of customized
Business Process Management (BPM) services. Firstsource specialises in helping
customers stay ahead of the curve through transformational solutions to
reimagine business processes and deliver increased efficiency, deeper insights,
and superior outcomes. We are trusted brand custodians and long-term partners to
100+ leading brands with presence in the US, UK, Philippines, Mexico and India.
Our ‘rightshore’ delivery model offers solutions covering complete customer
lifecycle across Healthcare, Telecommunications & Media and Banking, Financial
Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies. Location: Bangalore
(WFO)
Grade: H1
Designation: Senior Associate
Process: US Bank
Number of Positions: 15
Minimum Criteria:

* All H1 grade employees can apply. It will be a lateral movement for H1 grade
employees.

* Applicants should have completed a minimum tenure of 12 months in the
organization and 12 months in their current role as on 01st August 2026.





* Performance rating of CME or above in the last 6 months.

* No documented disciplinary issues/PIP in the last 6 months.

Role & Responsibilities:

* Has a minimum of 12 months of experience in the Residential Mortgage platform
and demonstrates a strong understanding of mortgage documentation, processes,
and compliance requirements

* Possesses in-depth knowledge of assigned processes and serves as a reliable
point of contact for process-related guidance, support, and issue resolution

* Demonstrates robust learning agility, quickly adapts to new responsibilities,
embraces challenges, and consistently delivers results in the assigned role

* Effectively clarifies process-related queries, exceptions, and
decision-making rationale, ensuring adherence to process guidelines and
business requirements

Educational/Professional Qualifications:
* Graduate degree or equivalent of (10+2+3) year of education

Required

📌 Senior Associate (Bengaluru)
🏢 Firstsourc
📍 Bengaluru