As a CSOM, you will manage a portfolio of mid-market publisher accounts,
combining technical depth, data-driven decision-making, and strong relationship
management. You will play a central role in optimizing publisher monetization
while adapting to regional market dynamics, compliance requirements, and client
expectations.
What You'll Do
• Manage end-to-end publisher account setup, optimisation, and
troubleshooting.
• Execute technical integrations on time with a high standard of service.
• Provide proactive yield improvement recommendations based on performance
data.
• Deliver customer support within SLAs aligned to regional business hours.
• Partner with regional Sales and Business Development teams to drive account
growth.
• Ensure adherence to applicable regional regulations including GDPR and
CCPA.
• Collaborate cross-functionally with Sales, Product, Engineering, and
Business Development.
• Produce data-driven reports with actionable insights and competitive
context.
• Resolve escalations related to integrations, discrepancies, and brand
safety.
• Maintain accurate Salesforce and JIRA records.
• Develop and contribute to region-specific best practices and operational
playbooks.
• Leverage AI tools to accelerate analysis, identify optimisation
opportunities, improve response quality, and streamline recurring operational
tasks.
We'd Love for You to Have
• 2 – 7 years of experience in programmatic advertising or SSP/DSP
operations
• Solid knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks
• Experience with SSPs, GAM 360, and Prebid integrations
• Proficiency in Excel (macros preferred); SQL experience a plus
• Skilled at analysing complex datasets to identify trends and performance
anomalies
• Familiarity with debugging tools such as Charles, Fiddler, and browser
console
• Strong understanding of regional ad ecosystems and data privacy
regulations
• Fluent in English; proficiency in a regional language is a plus
• Shift Timings: APAC