ROLE SUMMARY

Own end-to-end HR operations from onboarding to offboarding(Global Enviroment)
while serving as the primary point of contact for employee, manager, and client
escalations. Ensure accurate, compliant HR data, drive process improvements and
SOP governance, and support HR transformation through digitization and
AI-enabled tools. Balance operational rigor with a consultative,
employee-centric approach in a fast-paced, SLA-driven environment.

YOUR RESPONSIBILITIES

HR Operations & Service Delivery
• Execute recruitment, onboarding, and offboarding steps with speed, accuracy,
and minimal errors.
• Manage employee data changes and documentation, ensuring accuracy and
confidentiality.
• Apply HR policies consistently and maintain strong working knowledge of
process requirements.
• Prioritize and manage tasks effectively in a high-volume, deadline-driven
environment.
• Handle resignation processing, exit documentation, and process closure for
offboarding cases.
• Respond to employee queries on leave of absence, attendance, and advantages.
Client & Stakeholder Management




• Serve as the primary point of contact for HR queries, requests, and
escalations from clients and internal stakeholders.
• Communicate clearly, confidently, and professionally with employees, managers,
and client teams.
• Anticipate stakeholder needs and proactively propose solutions.
• Build and maintain trust through timely follow-ups and consistent
communication.
Reporting & Analytics
• Prepare accurate HR reports and dashboards to support business and client
decision-making.
• Analyze employee data to identify trends, patterns, or emerging issues.
• Extract and interpret data from HRIS platforms to generate actionable
insights.
Process Improvement & Governance
• Maintain and regularly update SOPs, process descriptions, and work
instructions.
• Identify process inefficiencies and recommend enhancements to improve service
delivery.
• Ensure all tasks are completed within defined process timeli

📌 Senior HR Service Partner (Chennai)
🏢 zalaris
📍 Chennai