Job Summary

We are looking for a detail-oriented and organized CRM Coordinator to manage customer/vendor-related coordination, documentation, CRM updates, MIS reporting, claims, and commercial support activities. The role requires strong follow-up skills, good Excel knowledge, and the ability to coordinate effectively with internal teams, vendors, customers, and OEMs.

Key Responsibilities

CRM & Data Management
Maintain and update customer, vendor, and chance-related information in the CRM system.
Ensure accuracy and completeness of CRM data.
Track enquiries, opportunities, activities, follow-ups, and status updates.
Generate basic CRM reports and provide regular updates to the concerned teams.
Ensure timely updating and closure of assigned CRM activities.
Claims Management
Coordinate and track various vendor/OEM claims from initiation to closure.
Collect required documents and information for claim submissions.
Maintain claim trackers and ensure timely submission of claims.
Follow up with internal teams, vendors, and OEMs on pending claims.




Monitor claim status and maintain proper supporting records.
NDA & SLA Coordination
Coordinate with internal teams, vendors, and customers for NDA documentation and execution.
Maintain records of NDAs, agreements, and related documents.
Track SLA activities, expiry dates, and renewals.
Follow up with stakeholders for pending approvals and documentation.
Vendor Registration
Coordinate the complete vendor registration process.
Collect and verify GST, PAN, bank details, company registration documents, and other required documents.
Coordinate with vendors and internal teams for missing information.
Maintain an updated vendor database and registration tracker.
Incentive Calculation & Coordination
Collect data required for monthly/quarterly incentive calculations.
Prepare incentive calculations using Excel.
Verify data and coordinate with concerned teams for discrepancies.
Maintain incentive records and supporting documents.
Fo

📌 EXECUTIVE - BACKEND COORDINATOR (Mumbai)
🏢 Network Techlab India
📍 Mumbai