Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

ERL_Manage Employee Relations Cases
Ensure appropriate and timely response to workplace issues (e.g., phone coverage, service requests)
Ensure cases are opened and closed as required
Manage case volume
Ensure comprehensive documentation of ER cases (e.g., including all relevant information)
Interpret, apply and ensure compliance with relevant company policies and applicable governmental laws/regulations for specific ER cases
Identify appropriate actions for employees,



managers and HCPs to take
Escalate cases as appropriate (e.g., based on salary grade, issue complexity, legal/business risk)
ERL_Provide Consulting/Expertise on Employee Relations Issues
Maintain knowledge of current best practices in the employee relations field (e.g., theories, frameworks, technologies, and trends)
Provide leadership and direction to employees, managers and HCPs on handling workplace issues
Establish personal trust and credibility with business partners and stakeholders (e.g., leaders, Human Capital Partners)
Demonstrate a clear point of view about Human Capital activities as well as business needs
Provide consulting to managers on Corrective Action issues (e.g., CAPs)
Provide consulting on involuntary employee terminations issues, and process involuntary employee terminations
Administer/support coordination for a variety of ER processes/initiatives/programs (e.g., I-9, personnel fil

📌 Employee Relations Analyst (Hyderabad)
🏢 Optum India
📍 Hyderabad