Job Description Summary
Responsible for supporting the worldwide medical and scientific unsolicited customer inquiry management (“Medical Information”) within the Global Medical Affairs / Medical Excellence Operations organization based out of GCC India. The role ensures high-quality, compliant, and efficient service delivery, supports process consistency and operational governance, and partners with Global Medical Affairs and cross-functional stakeholders to ensure operational delivery and continuous improvement across Medical Information services.

Job Description
Responsible for supporting the worldwide medical and scientific unsolicited customer inquiry management (“Medical Information”) within the Global Medical Affairs / Medical Excellence Operations organization based out of GCC India. The role ensures high-quality, compliant, and effective service delivery, supports process consistency and operational governance,



and partners with Global Medical Affairs and cross-functional stakeholders to ensure operational delivery and continuous improvement across Medical Information services.

Your Key Responsibilities:

Your responsibilities include, but not limited to:
- Support delivery of Medical Information services, including content creation, documentation, and inquiry-related workflows within defined processes.
- Perform literature searches and support drafting / maintenance of Medical Information resources and related outputs.
- Upload, document, and manage content and records in the Medical Information System, as applicable.
- Support mailbox monitoring, reporting support, and other defined operational activities within scope.
- Contribute to accurate and timely execution of Medical Information workflows and related documentation.
- Support process standardization, knowledge sharing, and continuous improvement across the service model.
- Support the transition and stabilization of services into GCC and contribute to operational maturity.

What you’ll bring to t

📌 Medical Writer (Hyderabad)
🏢 Sandoz
📍 Hyderabad