Description
Job Overview:
The Specialist, Technology Solutions is a senior-level individual contributor with deep subject matter expertise in Amazon Connect and AWS platform services, who independently leads complex, cross-functional analyses and solution design initiatives. Acting as a bridge between business stakeholders and technical teams, this role evaluates ambiguous business needs, develops innovative process models, and delivers data-driven recommendations that inform strategic decisions and major technology investments.
The analyst translates requirements into scalable, secure AWS-based Contact Center solutions leveraging AWS Connect and adjacent platform services such as IAM, Lambda, Lex, Bedrock, DynamoDB, Glue, and QuickSight, while ensuring alignment with information security and enterprise architecture standards. They influence project direction by identifying system interdependencies, assessing feasibility and risk, and guiding stakeholders toward high-value outcomes that improve service quality and operational efficiency.




Success in this role is demonstrated through the delivery of comprehensive analytical outputs that withstand technical scrutiny, high-quality requirements that minimize scope creep, and measurable business impact from implemented solutions. The Technology Solution Analyst models robust customer centricity, adaptability, collaboration, innovation, critical thinking, and technical acumen; mentors other analysts; facilitates cross-functional working sessions; and consistently raises the performance bar by challenging assumptions and upholding analytical integrity.
Key Responsibilities:
- Business Analysis & Requirement Gathering:
- Work closely with business stakeholders, including sales, marketing, and customer service teams, to gather requirements and understand their needs.
- Translate business requirements into functional CCaaS specifications, ensuring solutions align with organizational objectives.
- Document user stories, workflo

📌 Specialist, Technology Solutions (Chennai)
🏢 Pearson
📍 Chennai