The Support Engineer will be responsible for providing Level 2 and Level 3 application support for Eats, Driver, and POS systems. The role involves monitoring support queues, troubleshooting technical issues, performing root cause analysis (RCA), and ensuring timely resolution while maintaining a high level of customer satisfaction.

Key Responsibilities:
- Provide Level 2 & 3 application support by monitoring the application support queue and resolving issues in line with established SLAs and protocols.
- Respond to all support emails in a timely manner and ensure each issue is followed through to closure.
- Collaborate with project leaders and technical teams to create and maintain knowledge base documentation for supported applications, ensuring the latest versions are available to users.
- Identify opportunities for improvement in applications, processes,



and business logic to reduce repetitive tickets and enhance user experience.
- Perform data and log analysis using tools like Kibana and Postman to troubleshoot and resolve errors or user queries.
- Deliver high-quality customer service and maintain consistent communication with stakeholders throughout issue resolution.
- Demonstrate a positive, team-oriented attitude and sound judgment in handling all responsibilities.

Education & Experience:
- 4–5 years of experience supporting web or app-based food & beverage applications.
- Hands-on experience with Kibana and Postman for troubleshooting and analysis.
- Experience supporting multi-tier applications, including Java and RESTful web services.
- Willingness to participate in a 24x7 shift rotation.

📌 Java Production Support (Bengaluru)
🏢 TalentOla
📍 Bengaluru