This is a full-time role with responsibilities spread between end user support and technical development of overall Medallia and Snaplogic platform supporting Schneider’s Customer Voice program. The person should be excellent in communication, stakeholder management and should have previous experience working with external vendors as well as implementation of SaaS solutions within a global company
What will you do?
Must have CX platform awareness and previous experience working in similar domain
Work closely with product owners to refine requirements and adapt the platform architecture to the changing needs of our customers
Develop new user-facing features and customer-driven enhancements to Medallia platform.
Create fast, easy to use solutions that can be implemented quickly and seamlessly to support diverse clients.
Coordinate with external and internal vendors + delivery teams during issue investigation and product enhancement projects
Lead the L2 Support and coordination for all end users requests




Partner with business on the CX community to help adoption and growth of Medallia platform within Schneider
What are the key skills we are looking for?
Create fast, easy to use solutions that can be implemented quickly and seamlessly to support diverse clients.
Coordinate with external and internal vendors + delivery teams during issue investigation and product enhancement projects
Lead the L2 Support and coordination for all end users requests
Partner with business on the CX community to help adoption and growth of Medallia platform within Schneider.
What's in it for me?
High-impact work where your solutions directly influence business outcomes
Supportive team culture that encourages mentorship, learning, and innovation
Access to modern tools, frameworks, and opportunities for qualified growth
Flexibility and autonomy to deliver your best work
What qualifications will make you successful?
3+ years of experience in IT solution design and implementation
Previous expe

📌 Senior Software Engineer I (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru