Oversee inbound customer interactions across calls, chats, and emails to ensure
a seamless customer experience. Ensure customer queries, concerns, and
complaints are resolved accurately and within established timelines. Drive
customer satisfaction by ensuring consistent, courteous, and professional
communication standards. Monitor escalations and provide timely resolution to
complex customer issues. Customer service and knowledge of US mortgage is
preferred
RESPONSIBILITIES
As an Employee Engagement Lead, primary responsibilities include creating a
positive work workplace by developing engagement strategies such as employee
recognition programs and team building activities supported by the collaboration
with respective client areas� leaders and HR and support groups.
QUALIFICATIONS
At least Graduate 6 - 9 Year
📌 Assistant Manager (India)
🏢 EXL
📍 India