SS&C; is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C; is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C; for expertise, scale, and technology.

Job Description

Key Responsibilities
RPA Application & Production Support
Investigate incidents and failures using logs, control room data, process design artefacts, and runtime behaviour.
Triage incoming issues quickly and accurately, distinguishing process defects from setting, infrastructure, or data-related root causes.
Identify root causes and implement fixes for bugs, configuration issues, and minor enhancements.
Act as a single point of accountability for assigned automations or business areas.
AI-Assisted Development, Testing & Issue Resolution
Use modern AI coding assistants, LLM APIs,



or open-source AI frameworks to accelerate investigation, build and maintain automation workflows, and support agentic processes.
Use AI-assisted testing tools to support test case, scenario, and regression coverage generation, reducing regression risk on changes.
Critically evaluate AI-generated outputs to ensure quality and accuracy before acting on them.
Apply awareness of core prompting techniques (Few-Shot, Chain-of-Thought, Retrieval-Augmented Generation) at a level appropriate to support and triage work.
Minor Development & Change Delivery
Design, build, test, and deploy changes to existing automations in line with Blueprism best practices.
Apply understanding of work queue concepts (Work HQ), transactional priority tagging, and exception-handling logic when supporting high-throughput processes.
Coordinate low-risk changes through appropriate change control, release, and communication processes.
Work with developers

📌 Automation Support Engineer (Hyderabad)
🏢 SS&C Technologies
📍 Hyderabad