ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Position: Team Lead – Customer Care Operations
Location: Current Delhi
Function: Customer Care – Vision Care
The role is responsible for driving customer care operations, process excellence, data analytics, and stakeholder management across the region. The person will manage day-to-day service operations, monitor performance, identify operational gaps, and ensure timely resolution of issues.
Key responsibilities include:
Managing customer care and service operations across assigned locations.




Monitoring operational performance and ensuring service standards are met.
Identifying bottlenecks, risks, recurring issues, and driving corrective actions.
Developing and improving SOPs, workflows, and operational controls.
Conducting RCA and implementing corrective and preventive actions.
Preparing dashboards, MIS, and management reports.
Converting operational data into actionable insights.
Working with Sales, Supply Chain, Logistics, Quality, Finance, IT, Operations, and external partners.
Managing customer escalations and improving customer experience.
Leading or supporting projects related to process improvement, automation, digitisation, and customer experience.
Supporting team performance reviews, capability development, and governance.
The candidate should have:
Bachelor’s degree; MBA/PGDM preferred.
Minimum 6–8 years of experience in Customer Operations, Service Operations, Supply Chain, Fulfilment, or Customer Care.
Experience in multi-location o

📌 Customer Care Lead (New Delhi)
🏢 ZEISS Group
📍 New Delhi