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The Senior Manager, Quality is a senior management role, primarily responsible for leading and overseeing the relevant quality management efforts, thereby ensuring that the company's products or services consistently meet or exceed client expectations.

This role is responsible for developing and implementing quality strategies, managing quality control processes, and driving continuous improvement initiatives.

This role, through expertise in quality management methodologies, solid leadership skills, and attention to detail, is to promote a culture of quality excellence.

Key responsibilities:
Develops and implements a comprehensive quality management strategy, including policies, procedures, and standards,



to ensure the delivery of high-quality products or services.
Defines quality objectives, metrics, and targets, and establishes mechanisms to monitor and measure performance against these targets.
Leads and manages a team of quality professionals, providing guidance, training, and performance feedback to ensure the effective execution of quality control activities.
Oversees the implementation and maintenance of quality control processes, including inspections, testing, and data analysis, to identify and address deviations, defects, or non-conformities in products or services.
Conducts regular audits and assessments of operational processes and procedures to identify areas for improvement and ensures compliance with quality standards and regulations.
Monitors customer feedback and complaints, facilitating timely investigations, root cause analysis, and corrective actions to address issues and prevent recurrence.
Drives contin

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