Role Purpose
Ensure defined company processes are actually followed, deviations are identified, meeting actions are tracked and repeated non-compliance is escalated.
The role will primarily support non-technical functions including:
· Marketing
· HR
· Customer Success
· Operations
· Sales
· Other departments as required
Key Responsibilities
Process Compliance
· Understand SOPs, checklists and agreed processes.
· Verify whether teams are following them.
· Identify missed steps and delays.
· Follow up with responsible team members.
Deviation Monitoring
· Identify where actual execution differs from agreed processes.
· Understand the reason for deviation.
· Ensure important deviations remain visible.
· Escalate repeated or significant non-compliance to the Founders.
Meeting Actions
· Capture decisions, actions, owners and due dates.
· Update relevant Zoho activities.
· Follow up on overdue actions.
· Escalate repeated delays.
Zoho Activity Tracking




· Review whether activities are being properly maintained.
· Identify missing or overdue updates.
· Follow up to maintain process discipline.
Process Feedback
· Identify repeated process weaknesses.
· Flag unclear ownership, unnecessary steps or recurring deviations.
· Share improvement observations with management.

Requirements
Required Profile
· 2–3 years Process Coordination / Operations / PMO / Process Compliance experience.
· Solid attention to detail.
· Excellent follow-up.
· Professional, soft-spoken communication.
· Ability to work across departments.
· Comfortable escalating non-compliance.
· Strong ownership.
Ideal Personality
The person should be:
People-friendly and soft-spoken, but with a strong eye for deviations and enough persistence to ensure actions are corrected or escalated.

📌 Process Coordinator (Noida)
🏢 Webbee Esolutions Private
📍 Noida