About Us:

Paytm is India's leading mobile payments and financial services distribution
company. Pioneer of the mobile QR payments revolution in India, Paytm builds
technologies that help small businesses with payments and commerce. Paytm’s
mission is to serve half a billion Indians and bring them to the mainstream
economy with the help of technology.

About the team:

Social CST Team comprises service associates who help customers through their
journey on Paytm, help them have a good experience of Paytm services.

About the role:

Candidate has to handle concerns and complaints raised by the customers on
day-to-day basis on multiple social media platforms and make sure the daily task
is being closed within the defined TAT with valuable customer experience.

Expectations/ Requirements:

● Resolving day-to-day queries of the merchants via chat/call.





● Oversee day-to-day management of campaigns and ensure brand consistency.

● Ensure brand consistency in copy through tone, voice, and terminology.

● Supervise all aspects of social media interaction between customers and the
company, and ensure a positive customer service experience.

● Developing and implementing a timeline to achieve targets.

● Previous experience in team handling Chat/email Support.

Superpowers/ Skills that will help you succeed in this role:

● High level of drive, initiative, and self-motivation

● 1+ years’ experience in social media escalations management

● Exceptional multi-tasking skills

● Strong problem-solving skills

Educational Qualification:

Any Graduate.

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📌 CST - Team Lead - Social CST (copy) (Noida)
🏢 Paytm Payments Services
📍 Noida