We are seeking an experienced Project Manager to run day-to-day operations for a large managed services solution practice with steady service quality. You will align cross-functional teams, strengthen governance and SLA execution, and support AI initiatives through transparent reporting and process improvement. Apply to help scale consistent delivery across the organization

Responsibilities

Run operations for the "Managed Services Solution Practice"
Coordinate cross-department collaboration to align project goals and streamline service delivery processes
Facilitate clear communication channels and routine status reporting for internal teams and external stakeholders
Drive senior leader engagement and alignment on AI initiatives
Lead key calls across multiple programs/initiatives while handling ambiguity and multitasking
Track progress and report key performance indicators tied to AI practice operations
Support the integration of AI knowledge into practice workflows and deliverables
Identify operational challenges and resolve them to keep the practice running smoothly




Define program scope, objectives, and success criteria during initiation and planning
Oversee ongoing program performance to ensure compliance with service level agreements and contractual obligations
Evaluate risks that impact program outcomes and stakeholder expectations, and mitigate them
Build and maintain dashboards and reports, and drive continuous improvement by incorporating feedback and refining operational workflows

Requirements

Extensive IT industry experience of 14-17 years across delivery, operations, or program environments
Demonstrated background in managed services programs and running operations for large accounts/programs, emphasizing operational consistency and risk mitigation
Proven ability to collaborate with local and global leaders plus diverse cross-functional teams toward shared outcomes
Exceptional interpersonal and communication skills to engage senior leadership across global s

📌 Project Manager (Hyderabad)
🏢 EPAM Systems
📍 Hyderabad