Designation-Project Owner / Service Delivery Operations Lead

(Managed Operations | Client-Facing Delivery Ownership, Production Control, SLA, Quality, Risk, and Team Leadership)

Role Positioning

This is not a coordinator role. ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control, proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement.

Position Summary

ARDEM is seeking a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.

The right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communicating directly with clients, identifying risk early, and improving how work gets done. This person should create confidence for the client by showing visible command of the work.

Title: Project Owner / Service Delivery Operations Lead - Managed Operations





Function- Operations / Delivery

Reports To- Operations Leadership / Director or Head of Deliver

Role Type - Client-facing service delivery and production operations ownership.

Primary Outcome- Ensure assigned client workflows are delivered on time, accurately, visibly, and professionally with robust team control and proactive risk management.

Core Responsibilities
- Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
- Lead the delivery team by assigning work, clarifying priorities, monitoring output, coaching performance, addressing attendance/capacity issues, and ensuring analysts understand expectations.
- Communicate directly with clients through delivery calls, status updates, escalation communication, action-item recaps, and proactive risk notification

📌 Project Owner (Bhilwara)
🏢 Ardem Data Services
📍 Bhilwara