Job Description
A. Key AccountabilitiesBase Operations & Performance:Operational Excellence• Contributing towards the maintenance of defined OTP levels Coaching and counsellingallocated crew.• Conducting daily crew briefings as defined in performance indicators – creating a service focusand customer delight with each crew set. Meeting with crew post-flight to enquire about theflight and customer feedback.• Assisting in the implementation of measures to improve NPS ensuring timely corrective action.Communicating with crew – sharing ways to provide outstanding service, grooming excellence,appreciation for acts of service on board, willingness to cooperate during exigencies etc.• Assisting in managing crew availability as defined in performance indicators.• Assisting in conducting inquiries on discipline cases as per the defined process.• Highlighting delays in grounded crew.• Sharing appreciation and ensuring updating to crew files• Providing objective and timely inputs as defined in the process of crew promotion, contractrenewal,



and probation confirmation.• Assisting with situational/operational exigencies, over and above day-to-day operations, as andwhen required.Safety:• Reiterate safety updates to allocated crew.• Contribution towards adherence to DGCA regulations, and conformance to audits.• Escalating violations based on defined SOPs.Crew Engagement• Ensuring attendance by allocated crew and ground teams in periodic engagement activities.• Understanding and addressing day-to-day crew concerns – including but not limited to hotel,transport, compensation, uniforms etc.• Monitoring inputs by crew on internal communication platforms, recommending correctiveaction where required.pg. 2Rostering:• Communication of emergency leave requests by crew.• Crew Training: Assisting in the implementation of planned interventionsAdministration:• Maintaining smooth operations at respective base and adherence to SOPs• Liaising with inter and intra departmental stakeholders for enh

📌 Senior Associate (Delhi)
🏢 Air India Careers
📍 Delhi