This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary Novartis ambition is to be a recognized leader in Data, Analytics, AI & Platforms (DAP). Within Marketing Platforms, DAP is setting up a current content platform's product team to implement and manage platforms which support the end-2-end content journey for international, region and countries (IRC) to support and drive commercial, medical and value & access activities. This role works in partnership with Data, Analytics, AI & Data Science, and other Commercial Launch Strategy (CLS) teams, Medical, Value & Access, IRC, S&G;, DDIT, BSI and others to implement, and scale content platforms solutions across the commercial and medical value chain of Novartis. The Customer Success Manager is responsible for driving adoption, training, and change execution across Content Platforms within their region, ensuring that solutions are effectively used and deliver business value. In this role, the person:



- Drives adoption, training, and change execution in-region - Owns one / multiple product area/s, partnering with the Product Owner to develop training materials - Acts as the primary interface between global teams and country users The role ensures that platforms are: - Adopted and effectively used across markets, delivering measurable business value - Supported through high-quality training, communication, and change management - Continuously improved through structured feedback loops and regional insights About the Role Location- Hybrid, Hyderabad. Key Responsibilities: Drive adoption and value realization of Content Platforms across assigned regional markets. Identify adoption barriers and proactively resolve or escalate issues impacting platform usage. Align platform capabilities with local and regional business needs. Design and deliver regional training programs through live and virtual fo

📌 Customer Success (India)
🏢 Novartis
📍 India