This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch. Key Responsibilities Sales & Financial Targets • Maximise sales performance to achieve portfolio and revenue targets of the branch through: • Liability products (Current /Savings /Term deposits) & Lockers • Investment services & Insurance • SME, Cards & Asset Accounts • Implement cross-sell programs for mortgage, cards and third-party products and improve product per customer • Provide support for new product launches, and champion recent sales initiatives • Devise and implement a customer acquisition and retention program • Nurture and upgrade the existing customer portfolio to Excel Banking/ Priority banking • Ensure adherence to cost control measures • Managing the lobby of the branch,



maintaining an ambience that would put customers at ease • He/she is aware of bank's Mis-selling & Sales Policies and ensure adherence all the time. Customer Service • Ensure all branch processes are followed as per laid down guidelines • Monitor CSS and Mystery Shopping ratings and ensure continuous improvement if below benchmark • Achieve good SQ audit ratings • Ensure PFM productivity is at optimum levels People Management • Ensure branch staff work as a motivated and top performing sales and service team • Achieve high employee satisfaction and retention of good performers • Identify and address training needs of staff on an on-going basis Others • MIS reports and compliance on all Operations health documents like KCD/KRI/OPS manual • Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and

📌 Portfolio Manager (New Delhi)
🏢 Standard Chartered Bank
📍 New Delhi