The IT Service Manager – Network Operations is responsible for the effective delivery, reliability, and continual improvement of global network operations across all locations. This includes managing day-to-day operations, ensuring timely resolution of incidents and service requests, monitoring service health, and implementing enhancements to maintain security, compliance, and a seamless connectivity experience.

Working closely with the accountable service owner, the IT service manager ensures network operations align with organizational goals and provides a consistent, secure, and high-performing infrastructure for all employees worldwide.

Key Responsibilities
- Oversee operational management of global network services (WAN, LAN/WLAN, SD-WAN, VPN, DNS/DHCP/IPAM, firewalls, load balancing).
- Ensure services meet SLAs/KPIs and adhere to ITIL processes.
- Manage Incident, Problem, Change, and Request processes for network operations.
- Monitor performance and drive continuous improvement initiatives.




- Coordinate across internal teams and external partners to resolve service issues promptly.
- Lead service transition, operation, and improvement projects for network operations.
- Maintain compliance with security standards and regulatory requirements.
- Manage relationships with Managed Service Providers (MSPs).
- Oversee day-to-day MSP performance and ensure SLA adherence.
- Conduct regular service reviews, audits, and compliance checks.
- Drive accountability for incident resolution, root cause analysis, and proactive improvements.
- Manage contracts and renewals and ensure alignment with organizational goals.
- Collaborate with MSPs on cost optimization, capacity planning, and technology upgrades.

Stakeholders: Service Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.

Primary Responsibilities

1. Service Delivery & Operations
- Manage enterprise-grade network infrastructure, including WAN, LAN/WLAN, S

📌 It Service Manager Network Operations, Global (Hyderabad)
🏢 Olympus
📍 Hyderabad