ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What you'll do: TAC Associate in the Enterprise will…

We seek TAC Associates to join our WTC office in Pune, India.



TAC Associates handle 1st level support calls/emails/chats from ZS offices worldwide in a user setting consisting of PC/MAC running the standard suite of business applications.

What you’ll Do:

Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols.
Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc.
Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and followi

📌 Associate - TAC (Pune)
🏢 ZS
📍 Pune