· Allocate breakdown, preventive maintenance, installation, and project jobs to field engineers in a timely manner
· Monitor and download pending complaints from FSM/ERP systems at regular intervals
· Update complaint status, engineer feedback, and service activities in CRM/FSM and customer portals
· Coordinate with stores for timely dispatch and reconciliation of required spares
· Track and update spares requirements based on field engineer feedback from retail outlets
· Follow up with engineers for timely submission of service reports, especially for billable and chargeable jobs
· Send quotations to customers for chargeable jobs and attach customer approvals in FSM
· Respond to customer calls and emails and ensure effective issue resolution
· Ensure timely execution of DU installation, preventive maintenance, and project-related jobs
· Support engineers during the introduction of recent equipment, systems, or business activities
· Report urgent concerns, abnormal field activities, and operational risks to the State Head/Zonal Head




· Ensure balanced workload distribution across engineers by geography, retail outlet, complaint volume, and nozzle count
· Verify availability of toolkits, PPE, and other essential field resources for engineers
· Prepare and manage monthly schedules for engineers’ spares reconciliation
· Coordinate with the commercial team for accurate planning of preventive maintenance and breakdown jobs to improve productivity
· Follow up for return of defective spares to the service center on a weekly basis
· Ensure compliance with company procedures, service standards, and Health & Safety policies
· Maintain operational reports and participate in field service system/process implementation with the State Head
· Bachelor’s degree / diploma in Electronics or Electrical engineering
· Minimum 5 years of field service experience
· Good working knowledge of ERP/FSM/CRM systems
· Strong computer proficiency in MS Word and MS Excel
· Good coordination, planning

📌 Area Service Manager (Aurangabad)
🏢 Vontier
📍 Aurangabad