Active Directory, M365 & Endpoint Engineer – L3
Location: Hyderabad & Delhi NCR
Experience: 10+ years
Immediate joiners preferred
Rotational shift

Primary Skills: AD, Entra ID, M365, Intune, PagerDuty, Windows, Azure, Endpoint

*For Immediate Response, Please share resume to [email protected] with Sub of "AD-M365-Endpoint Engineer" along with notice period*

Role Objective
Provide senior-level operational support across Active Directory, Microsoft 365, Windows endpoints and enterprise applications, with practical hands-on exposure to Azure administration and Entra ID services. The engineer will take end-to-end ownership of difficult Tier 2/3 cases, act as the primary technical authority for Intune and PagerDuty and build durable documentation that enables continuity of service in a distributed support model.
Core Responsibilities
Own complex incidents from initial engagement through diagnosis, stakeholder communication, remediation, validation and closure; manage multiple priorities without compromising customer experience.
Administer Active Directory and Entra ID,



including users, groups, OUs, GPO troubleshooting, authentication, MFA, synchronization, access lifecycle, security-group based permissions and hybrid identity integration with Azure.
Support Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint Online, OneDrive, groups, shared mailboxes, licensing and collaboration-related access issues.
Create and maintain SOPs, runbooks, architecture/operational notes, support knowledge articles, configuration standards, inventories, troubleshooting guides, and handover documentation.
Partner with Security, application owners, vendors and service teams; provide complete diagnostics and recommendations for high-complexity or business-impacting issues.
Specialist Capability Requirements
Microsoft Intune and Endpoint Management | SME / Expert
Own Intune administration for Windows endpoints, including enrollment, compliance, configuration p

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