WHO YOU ARE
We are looking for a passionate and customer-focused Commercial Co-worker who thrives in a dynamic and fast-paced retail environment. You are motivated by delivering an excellent customer experience and have a keen interest in home furnishing. You are approachable, proactive, and confident in engaging with customers to understand their needs and provide tailored solutions.
You also have:
• Robust knowledge of selling techniques and a deep understanding of customer behavior.
• A passion for active selling, with a results-driven and business-minded approach.
• Basic knowledge of home furnishing trends and IKEA's modular product range.
• The ability to work efficiently, organize tasks, and manage time effectively.
• A strong sense of teamwork, flexibility, and openness to change.
• The ability to work in a fast-paced and future-oriented environment.
• Digital proficiency and adaptability to work in an integrated online and offline sales environment.
YOUR RESPONSIBILITIES
• Engage with customers, making them feel expected and welcome while understanding their needs.
• Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
• Support and guide self-planning customers, ensuring a smooth and seamless experience.
• Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
• Offer relevant services, finalize purchases, and provide excellent after-sales support. - Ensure efficient returns processing and coordinate with matrix stores when necessary.
• Maximize sales while maintaining profitability by promoting top-selling and priority products.
• Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
• Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers.
• Collaborate with the team to continuously improve customer service and the overall shopping experience.
TOGETHER AS A TEAM
📌 Commercial Coworker (Jaipur)
🏢 Ikea
📍 Jaipur