Role Overview:
We are looking for an experienced and hands-on Hardware Engineer to support the operations, maintenance, troubleshooting and lifecycle management of server hardware across our infrastructure. The role will involve working with both AI/GPU-based servers and conventional CPU-based enterprise servers in mission-critical data center environments.
The ideal candidate should have robust experience in server hardware break-fix, fault diagnosis, component replacement, spare-parts management, RMA processes and coordination with OEM/ODM support teams.
Key Responsibilities:
1. Server Hardware Operations & Maintenance
Perform end-to-end troubleshooting, maintenance and repair of AI/GPU and conventional enterprise servers.
Ensure high availability and reliability of server hardware deployed across the infrastructure.
Monitor and identify hardware faults, degradation and recurring failure patterns.
Perform hardware diagnosis and identify faulty components for replacement.
Ensure servers are tested and operational after repair,
replacement or maintenance activities.
Work within defined SLAs to ensure timely resolution of hardware-related incidents.
2. Server Hardware Break-Fix
Handle the complete hardware break-fix lifecycle, including:
Fault detection and diagnosis
Faulty component identification
Spare allocation
Onsite component replacement
Server testing and service restoration
Faulty part removal and tagging
RMA coordination and closure
Troubleshoot and replace server Field Replaceable Units (FRUs), including:
GPUs
CPUs
Motherboards
Memory
NICs
Power Supply Units (PSUs)
Fans
Storage and other server components
3. AI/GPU and Enterprise Server Support
Provide hardware support for NVIDIA GPU-based servers and compute nodes.
Work on high-density AI and HPC server environments.
Support GPU server platforms, including HGX/DGX architecture and other GPU-based server platforms.
Perform troubleshooting and rep