Role- NOC Engineer
Experience- 8-12YRS
Location - Chennai/Hyderabad
Mode of Work - Hybrid
Shifts - Rotational

JOB SUMMARY
• Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.
• Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining explicit communication cadence.
• Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.
• Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.
• Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.
• Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.
• Review shift handovers for completeness,



operational risk, pending escalations, critical alerts, and follow-up actions.
• Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.
• Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.
• Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.
• Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.
• Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.
• Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.
• Support audit and compli

📌 Network Operations Center Engineer (Chennai)
🏢 enGen Global
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