RESPONSIBILITIES

* Assist in establishing annual IT departmental goals and objectives.
* Support overall management of IT operations including hardware, software,
applications, digital, and networking.
* Assist in IT governance – contract management, vendor management, IT
procurement, vendor performance evaluation, SLA management, AMC/warranty
management, etc.
* Help in preparing IT Opex/Capex budget, IT cost control, and cost
optimization on operational expenses/budget.
* Support IT requirement analysis, planning, prioritizing, and execution for
setting up new project sites.
* Ensure uninterrupted operation of IT systems to support business
requirements.
* Assist in the identification, design, development, and implementation of current
IT applications/IT infrastructure and changes to existing computer systems
and software packages.
* Provide technological support in the implementation of automation, security,
surveillance, and access control systems and create interfaces of these
applications with other business applications.




* IT service management with Service Now tool as per ITIL framework. Track all
incidents and service requests in the Service Now tool. Fetch all reports and
prepare MIS from the Service Now database. IT asset management through CMDB
database.
* Manage and maintain data centers, all servers, networks, video conference
systems, video surveillance, and access control systems.
* Manage facility (IT helpdesk) management services. Manage user ticket
escalation and take up with partner/vendor and respective teams to close in a
timely manner.
* Ensure IT network security through robust firewall and proxy server
administration and management systems.
* Monitor IT security compliance of end-user devices, DC devices, and network
devices. Use Power BI reports to identify gaps and mitigate any risks.
* Implement and provide support for video surveillance and access control
systems.
* Review the network, datacenter, DR, and security design of new projects
(app

📌 Executive - IT (India)
🏢 Adani Group
📍 India