Position: Operations Associate
Department: Operations
Location: Gurugram
Experience: 1–3 Years
Employment Type: Full-time

About the Role
We are looking for a proactive and detail-oriented Operations Associate to manage day-to-day shipment coordination and ensure timely pickups and deliveries. The ideal candidate should be comfortable coordinating with courier/logistics partners, tracking shipments, and resolving delivery-related issues.

Key Responsibilities
Create and align shipments as per daily order requirements.
Coordinate with courier and logistics partners for timely pickup and delivery.
Regularly follow up with courier partners regarding pending pickups, delayed shipments, and delivery issues.
Track shipment status and ensure orders are moving within the committed timelines.
Coordinate with internal teams and courier partners to resolve shipment-related issues.
Monitor RTO, NDR, delayed and undelivered shipments and take timely action.
Maintain accurate shipment records and update tracking/status information.




Escalate recurring delivery or courier-related issues to the reporting manager.
Ensure smooth coordination between warehouse, operations, and courier partners.
Prepare basic daily/weekly shipment and delivery status reports.
Requirements
1–3 years of experience in Operations, Logistics, E-commerce Operations, or Shipment Management.
Experience working with courier/logistics partners is preferred.
Good communication and follow-up skills.
Robust coordination and problem-solving abilities.
Comfortable working with Excel/Google Sheets and shipment tracking systems.
Ability to manage multiple shipments and tasks simultaneously.
Detail-oriented with good ownership and time-management skills.
Preferred Experience
Candidates with experience in D2C, E-commerce, FMCG, or retail operations and exposure to platforms such as Amazon, Flipkart, Blinkit, Zepto, or other logistics/3PL systems will be preferred.

What We’re Looking For
Someone who is highly proactive, g

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