Software Engineering Analyst
Position Overview
We are seeking a motivated and detail-oriented Production Support Engineer with 1–3 years of hands-on experience in application production support and monitoring. The ideal candidate will be responsible for ensuring the stability, availability, and performance of business-critical applications by proactively monitoring systems, identifying issues, and supporting day-to-day operations
Responsibilities:
• Be a team contributor in a team of Engineers and Analysts in triaging technical and functional issues.
• Day-to-day ticket triage (coding skills), monitoring the ticket queues.
• Debugging production issues using Java / Spring Boot.
• Having good knowledge on Dynatrace monitoring & Splunk usage
• Conduct regression checkouts, both ad hoc and planned.
• Create, coordinate, and track the resolution of stories required for fixing tickets.
• Monitoring jobs and reacting to job issues.
• Release checkout POCs.
• Ad hoc data research.
• On-call support, night shifts, available to work in one of four shifts. Rotation over weekends,



with weekday comp offs.
Knowledge on OpenShift / AWS Cloud technologies.
Qualifications:
• 1+ years of experience in application development or production support.
• College degree (Bachelor) in related technical areas or equivalent work experience.
• Basic knowledge of any of the following technologies: TypeScript, Java, MongoDB, and an ability to understand complex architectures.
• Robust analytical skills.
• Demonstrated ability to perform root cause analysis and suggest rectification options.
Preferred Qualifications:
• College degree (BE or BTech).
• Exposure to production environments.
Industry / Domain Experience Needed:
• Demonstrated experience in production support operations.
• Ability to navigate a geographically diverse team and communicate effectively.
• Familiarity with cloud-based architecture and its usage in complex applications.
• Passion for analysis and learning to grow, adapting

📌 Software Engineering Analyst (Hyderabad)
🏢 Cigna Healthcare
📍 Hyderabad