Serves as a point of contact for customers, fielding inquiries via phone or
electronic channels. Provides technical support by troubleshooting and resolving
simple issues encountered with assigned Oracle product(s). Coordinates with more
experienced peers to report and support the resolution of routine design,
reliability, and maintenance issues. Maintains service request and/or product
documentation and learns to create Knowledge Base articles and/or
troubleshooting guides for resolving issues. Provides assistance to internal
teams and stakeholders on diverse customer situations and technical issues.
Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root
causes of common issues and begins to identify potential enhancements to
existing support processes, workflows, guidelines, and best practices.

RESPONSIBILITIES

Key Responsibilities
Technical Support and Solution Delivery-Customer Support and Advocacy:
-Serves as a point of contact for customers and facilitates customer
relationship building, fielding inquiries via phone, electronic, or in-person
means.




-Provides technical support to customers by answering technical questions,
troubleshooting and resolving straightforward issues related to assigned Oracle
product(s).
Technical Support and Solution Delivery-Technical Problem-Solving and
Resolution:
-Leverages basic understanding of problem resolution, which may include fix
delivery and product certification to research, re-create, and test technical
issues for assigned product area(s) reported by customers to identify a
resolution, with minimal guidance.
-Follows up with customer on service request(s) to communicate resolution and
ensure all issues are resolved, escalating complex customer technical issues to
appropriate technical teams for resolution, as needed.
-Coordinates with more experienced peers to report design, reliability, and
maintenance problems or bugs, supporting resolution of routine issues through
roll-up.
Technical Support and Solu

📌 Associate Support Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru