Job Title: Executive - Medical Coordinator
Location: Sector - 14, Gurugram
Experience: 0-2 Years
Working Days: 6 Shift & Week-off: Rotational
Qualifications: BDS, BAMS, BHMS, BUMS, Pharm D, BPT, MPTPosition Overview:
At Hexa Health , we are hiring an Executive – Medical Coordinatorto manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.
The role covers two segments:
●High-End Surgeries : Cases like cardiac (bypass), cancer, etc.
●Post-Op / OPD Conversions : Follow-ups and converting consultations into surgeries. Key Responsibilities:
●Patient Coordination: Act as the primary point of contact, guiding patients through their treatment journey with clear and empathetic communication.
●Consultation Management: Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health.
●Medical Case Handling:



Understand patient requirements and align them with the appropriate department, doctor, or treatment plan.
●Pre & Post-Surgery Support: Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination.
●Inbound & Outbound Calls: Manage patient interactions for follow-ups, updates, and overall case coordination.
●CRM & Coordination: Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management. Skills we seek:
●Communication & Patient Handling : Solid verbal skills with a patient-first, empathetic approach.
●Coordination & Multitasking : Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced environment.
●Basic Medical & Tech Understanding : Familiarity with medical terminology along with comfort using CRM tools and systems. About Hexa Health:
At Hexa Health , we are building a platform that will help users choose the right hospita

📌 Medical Coordinator (Mumbai)
🏢 HexaHealth
📍 Mumbai