Function: Growth / Revenue / Customer Success / Business Strategy /Enterprise Accounts About the Role We are looking for a Director– Growthto drive revenue growth, customer success, account expansion and overall business performance across key customer segments. This is abusiness growth role , not a conventional sales or account-management position. The role will work at the intersection of Revenue, Customer Success, Business Strategyto identify growth opportunities, improve retention, expand existing accounts and drive measurable business outcomes. Key Responsibilities Own growth and revenue performance across assigned customer segments, accounts or business verticals. Drivecustomer retention, account expansion, upselling, cross-selling and revenue growth. Identify opportunities to improve customer penetration, wallet share and account potential. Manage and strengthen relationships withenterprise customers and senior stakeholders. Partner with Revenue, Operations, Product, Technology, Finance and Customer Success teams to solve customer problems and improve business outcomes.



Track key business metrics includingrevenue, gross margin, retention, churn, account growth, customer satisfaction and service performance. Develop growth plans, account plans, forecasts, business reviews and performance dashboards. Usedata and business analyticsto identify revenue gaps, pricing opportunities, customer risks and expansion opportunities. Drive structured customer reviews, proactive engagement and problem-solving. Build scalable processes for account management, customer success, reporting and performance tracking. What We're Looking For 6–10+ years of experiencein Growth, Revenue Management, Customer Success, Enterprise Account Management, Business Strategy or similar business roles. Experience in Logistics Tech, Saa S, E-commerce, Quick Commerce, Supply Chain, Marketplace or B2 B platform businessesis preferred. Solid understanding ofcustomer success, revenue growth, account

📌 Director Growth (Mumbai)
🏢 Pidge
📍 Mumbai