Hybrid Work - 3 days work from office per week

What You'll Contribute
- Lead customer engagements involving configuration, integration, setting setup, and solution deployment — working from moderately-defined requirements and using sound judgment to fill in the gaps. Guide customers through onboarding, data integration, and troubleshooting, escalating only when complexity exceeds your scope.
- Analyze recurring and complex customer-impacting engineering issues to identify opportunities for AI-driven automation, and build the AI-powered tools and workflows that help engineers diagnose, troubleshoot, remediate, and prevent them — grounding solutions in real engineering context: code, logs, configurations, documentation, tickets, and incidents.
- Design agentic workflows where LLMs reason over context, use tools, take actions, validate results, and iterate , and understand and optimize the full loop: Context → Prompt → Model → Tool → Observation → Validation → Iteration. Investigate AI failures methodically, improving prompts, context, tool choice, model selection,



and workflow design as needed.
- Develop prompt harnesses and evaluation frameworks that systematically test LLM solutions against real-world engineering scenarios. Build prototypes quickly, and turn the ones that work into reliable, reusable engineering capabilities — including automation that identifies patterns across customer issues and surfaces likely root causes or recommended actions.
- Measure AI solutions against meaningful engineering metrics — accuracy, resolution time, automation rate, reliability, latency, and cost — and partner with internal engineering teams to integrate proven AI capabilities into existing tools and workflows, helping establish reusable patterns for applying AI to customer engineering problems at scale.
- Build and improve reusable configuration templates, integration patterns, automation, and playbooks used across customer environments. Identify recurring implementation

📌 Forward Deployed AI Engineer (Bengaluru)
🏢 FICO
📍 Bengaluru