Job Purpose: Write the purpose for which the job exists (in 2-3 lines)
The primary role of the customer service executive is to interact with customers on a recorded line to inform the product perks in details and update customer information and to handle customer query & concerns, answer their questions and assist them with their needs and maintain high level Quality during the interaction
Dimensions:
Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Important Parameters For The Job
Knowledge of Health Insurance.
Strong phone & Communication skills & contact handling skills and active listening.
Familiarity with technical applications &CRM; practice.
Ability to multi-task, prioritize and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section
About The Health Insurance Industry –
While the current market sees more than 15 non-life players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, the nationalized service provider (6) remains a strong competitor. In addition to this the business dy
📌 Team Member – Service Assurance (India)
🏢 Aditya Birla Health Insurance Company
📍 India
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