Basic Details: Fill the required information about business, unit, location, position, reports to position and date of Updation of JD

Business

Health Insurance

Unit

Aditya Birla Health Insurance Company Ltd

Location

Thane , Mumbai

Poornata Position Number of the job

NA

Reports to: Poornata Position Number

NA

Poornata Position Title of the job

Offrole

Reports to: Poornata Position Title

Team Leaders – Offrole

Function

Contact Center

Reports to: Function

Contact Center

Department

Welcome

Reports to: Department

Welcome

Designation of the Employee

CSE – Customer Service Executive

Designation of the Manager

DCM – Deputy Chief Manager

Date of writing/Updation of JD

13-01-2023

Job Purpose: Write the purpose for which the job exists (in 2-3 lines)

The primary role of the customer service executive is to interact with customers on a recorded line to inform the product benefits in details and update customer information and to handle customer query & concerns,



answer their questions and assist them with their needs and maintain high level Quality during the interaction

Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Key Parameters For The Job

Knowledge of Health Insurance.
Strong phone & Communication skills & contact handling skills and active listening.
Familiarity with technical applications &CRM; practice.
Ability to multi-task, prioritize and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

About The Health Insurance Industry –

While the current market sees more than 15 non-life players in the private space and 5 exclusive private players in the health insurance space

📌 Team Member (India)
🏢 Aditya Birla Health Insurance Company
📍 India